Refund policy
Once the returned item has been received and inspected, your refund will be issued to the original payment method used during checkout.
If approved, refund processing typically takes up to 7 business days. Processing time may vary depending on your payment provider.
Exchanges
If you would like to exchange an item, please contact us at:
within 30 days of delivery with details of the replacement product.
All exchange items must be:
- Unused
- Unworn
- Unwashed
- Include original tags and packaging
Our team will guide you through the exchange process.
Order Cancellations
To request an order cancellation, please contact us as soon as possible at:
Email: support@onlywolf.shop
Cancellations are usually possible before order processing begins.
Once your order has been processed or shipped, it cannot be canceled, and you will need to follow our return process after delivery.
Damaged or Incorrect Orders
If your order arrives damaged or you receive an incorrect product, please contact us immediately with clear photos showing the issue.
Email:
Our team will review the issue and arrange a replacement or provide an appropriate solution as quickly as possible.
Governing Terms
This Return and Refund Policy is subject to and governed by our Terms of Service.
Contact Information
If you have any questions or need further assistance regarding returns, refunds, or exchanges, please contact us:
Company Name: Only Wolf
Website: onlywolf.shop
Email: support@onlywolf.shop
Phone: +44 7592 632217
Customer Service Hours:
Monday to Saturday: 09:00 AM - 05:00 PM
Sunday: Closed